FAQ

Institutional onboarding

How can I check whether I registered an individual or corporate account?
Oct 8, 2026Published on Oct 8, 2026Oct 8, 2026Updated on Oct 8, 20268
Institutional verification: status, tasks, rejection and information updates
Aug 28, 2026Published on Aug 28, 2026Aug 28, 2026Updated on Aug 28, 20265
Which types of institutions are supported by OKX?
Jan 29, 2025Published on Jan 29, 2025Aug 25, 2026Updated on Aug 25, 202653
Know Your Business (KYB) FAQ
Jan 29, 2025Published on Jan 29, 2025Aug 25, 2026Updated on Aug 25, 202631
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Dec 12, 2024Published on Dec 12, 2024Aug 25, 2026Updated on Aug 25, 202683
Beneficial Ownership FAQ
Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 20267
How do I start onboarding as an institutional user?
Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 202667
How do I fix errors when submitting my institutional verification?
Oct 10, 2024Published on Oct 10, 2024Aug 25, 2026Updated on Aug 25, 202662
How do I check the status of my institutional verification?
Oct 10, 2024Published on Oct 10, 2024Aug 24, 2026Updated on Aug 24, 202643
What attestation do we need to agree to when verifying as an institutional customer?
Feb 5, 2024Published on Feb 5, 2024Aug 25, 2026Updated on Aug 25, 2026134
What onboarding information is required for a family office?
Oct 13, 2023Published on Oct 13, 2023Aug 26, 2026Updated on Aug 26, 202692
What onboarding information is required for the non-profit organization (NPO)?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 202683
What onboarding information is required for a Trust?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026139
How do I determine my company type and understand which documents I need to prepare?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026171
What onboarding information is required for a privately owned financial institution?
Oct 13, 2023Published on Oct 13, 2023Aug 25, 2026Updated on Aug 25, 2026248

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