FAQ

Crypto withdrawal

Why can’t I withdraw funds?
Aug 4, 2026Published on Aug 4, 2026Aug 5, 2026Updated on Aug 5, 20269
How do I enable allowlist? (app)
Jul 31, 2026Published on Jul 31, 2026Sep 30, 2026Updated on Sep 30, 20267
Why haven’t I received a reply from the blockchain project team?
Oct 17, 2025Published on Oct 17, 2025Aug 26, 2026Updated on Aug 26, 202616
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Oct 13, 2025Published on Oct 13, 2025Sep 8, 2026Updated on Sep 8, 202623
Why can’t I withdraw funds?
Aug 27, 2025Published on Aug 27, 2025Aug 5, 2026Updated on Aug 5, 2026184
Address type upgrade FAQ
Aug 26, 2025Published on Aug 26, 2025Aug 5, 2026Updated on Aug 5, 2026869
What should I do if I want to withdraw assets that are not supported on other platforms?
Apr 8, 2025Published on Apr 8, 2025Aug 5, 2026Updated on Aug 5, 202617
What should I do if I mistakenly withdraw crypto via the wrong network?
Jan 21, 2025Published on Jan 21, 2025Aug 5, 2026Updated on Aug 5, 20268
What should I do if the other platform didn't receive my withdrawal?
Oct 18, 2024Published on Oct 18, 2024Aug 5, 2026Updated on Aug 5, 20261,000
What should I do if my withdrawal isn't successful?
Oct 17, 2024Published on Oct 17, 2024Aug 26, 2026Updated on Aug 26, 2026346
How do I make a crypto withdrawal? (app)
Aug 31, 2024Published on Aug 31, 2024Sep 14, 2026Updated on Sep 14, 202673
How do I make a crypto withdrawal? (web)
Aug 20, 2024Published on Aug 20, 2024Aug 11, 2026Updated on Aug 11, 20261
Why is my accessible balance lower than my funds unavailable for withdrawal?
May 13, 2024Published on May 13, 2024Aug 26, 2026Updated on Aug 26, 2026414
Why is my withdrawal taking longer than usual?
Feb 29, 2024Published on Feb 29, 2024Aug 26, 2026Updated on Aug 26, 2026306
Crypto available for withdrawal FAQ
Jan 25, 2024Published on Jan 25, 2024Aug 26, 2026Updated on Aug 26, 20263,734

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